What has happened to RAM couriers? Shocking service

What is going on with RAM couriers? I have used RAM on a number of occasions, and always found them extremely efficient, but this time round I have nothing but either lack of response, missing delivery, and no explanation of what is going on.

It all started with missing information on their tracking portal, so I phoned the support number. A recorded message informed me to rather send an email, as there were too many support messages. Quite frankly, why don't they get more staff to deal with the many support calls?

I sent an email to their ***, only to receive an automated reply, but nothing further. The tracking portal was eventually updated after another full day's waiting, so the date for delivery was today. But - after having someone wait at my home all day, no delivery, no phone call, no message on the tracking portal. Nothing.

Then I receive two phone calls after 5pm, basically telling me they cannot get hold of anyone in the Cape Town office and that delivery will be on Monday. How is it possible that a courier company cannot get hold of anyone in the Cape Town office.

So, with the customary " I apologise for our poor service" that we are getting used to from so many service providers, I have to now wait another 2 days before a very urgent mobile device will hopefully be delivered on Monday.

RAM have my contact details, my phone number, so if there was any problem delivering the mobile device they should have informed me, or made other arrangements. I would happily collect the phone, but as we now know no one is answering the phones in the Cape Town branch. What a joke!