VH
Vuvu H

1 reviews | Active since Dec 2016

21 Oct 2024, 20:15

Website layout not logical

Tried to send and enquiry using Ram website. I complete the form and click send I get error Invalid Recaptcha. Please refresh and try again.

However I cannot access the Recaptcha as there's an icon infront of it. Why make Recaptcha compulsory when customers cannot access it?

0
Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply22 Oct 2024, 10:08
Official
Dear Vuvu Hlatshwayo,

Thank you for reaching out to us regarding the website issue, we humbly apologize for the inconvenience caused and appreciate you bringing this to our attention.
Our IT team is working on it so we can resolve this issue as quickly as possible.

We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.

If you need urgent assistance you can email us on ***

Regards,
RAM Team.
 

Best regards,

VH
Vuvu H's update22 Oct 2024, 14:08
Reviewer Update
No reason to send this response which sounds generic as private. It shows no passion for customer service.

-----------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for reaching out to us regarding the website issue, we humbly apologize for the inconvenience caused and appreciate you bringing this to our attention.
Our IT team is working on it so we can resolve this issue as quickly as possible.

We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.

If you need urgent assistance you can email us on ***

Regards,
RAM Team.