1 reviews | Active since May 2016

30 May 2016, 07:20

Waste of valuable time

<p>In last week i ordered a device from Cell C. They made use of Ram couriers to deliver the device. I told Cell C that I would only be at the said town on Friday and would need the device on the day.They assured me that the device would be delivered on the day.</p> <p> </p> <p>On Friday Ram Couriers phoned me toask whether I am at the house. I informed them that I am not there but will give them an alternative address which is just about 800m away from where I live. I asked someone toaccept the package for me as Ram couriers said they are on their way there.</p> <p> </p> <p>an hour later they still were not there and I phoned them to enquire what is happeing. they assured me that they are on the way and will be there sortly. What a lie. after sometime has passsed I phoned them a few more times but during this time no one answered the phone. After three failed attempts I gave up. They still have not delivered the package and has also waisted valuable time of people.</p> <p> </p> <p>This is really not acceptable. I will definately not use Ram couriers ever and their poor service will now have a negative ripple effect on another company. </p>

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Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply30 May 2016, 07:44
Official

Good day

This is not acceptable and we do not tolerate poor service, can you please give me your order number or waybill number so I can look into this matter urgently.

Kind Regards

Lulu Pretorius

's update30 May 2016, 12:49
Reviewer Update
Good Day RW 160 783 70 Someone contacted me this morning. Pathetic once again saying that they will contact me back within a few minutes. 5 hours later still nothing.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply30 May 2016, 12:57
Official

Good day, thank you and once again my apologies.

I will ensure that the delivery takes place today as discussed with the Regional Manager.