LM
Lerato M
1 reviews | Active since Jul 2022
08 Jul 2022, 16:09
Vodacome & Ram
They level of service is utterly unacceptable I am not impressed with the level of service from my knowledge I understand that when a parcel is getting delivered you call the client to confirm the correct details of the address etc no one has called me I had to do the calling myself to understand why my parcel has not been delivered I have been given three different stories 1 we can’t find the driver 2 the address is incomplete 3 we have to end the parcel back as the address is incomplete this is not the kind of service one should deal with where I am doing the chasing but hey this is the service one needs to deal with
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Replies (1)0
Replies (1)Ram Hand To Hand Couriers's replyOfficial
08 Jul 2022, 16:44Good afternoon Lerato.
I am sorry for the experience you have had with the delivery of your parcel and customer service personnel. I completely understand how frustrating this must be and would like to assist and resolve this as soon as possible.
Please can you provide your tracking or order number for the parcel.
I am sorry for the experience you have had with the delivery of your parcel and customer service personnel. I completely understand how frustrating this must be and would like to assist and resolve this as soon as possible.
Please can you provide your tracking or order number for the parcel.
Ram Hand To Hand Couriers's reply08 Jul 2022, 16:44
Official
Good afternoon Lerato.
I am sorry for the experience you have had with the delivery of your parcel and customer service personnel. I completely understand how frustrating this must be and would like to assist and resolve this as soon as possible.
Please can you provide your tracking or order number for the parcel.
I am sorry for the experience you have had with the delivery of your parcel and customer service personnel. I completely understand how frustrating this must be and would like to assist and resolve this as soon as possible.
Please can you provide your tracking or order number for the parcel.
