Vodacom Upgrade

I have ordered my upgrade from Vodacom online, which was then to be delivered with Ram. After the first attempt at delivery, which they used the wrong address (besides the fact the I explicitly gave the correct address at the time of placing the order), it has since been 2 weeks where I have had to correspond back and forth between vodacom and Ram to have the address changed so that they can deliver. However, after confirming this morning with Ram that they only need the Address change template from vodacom, I phoned vodacom to ensure they send the template. After 3 hours I checked the tracking information to confirm if the change has been done, but Ram decided to send my package back to Vodacom. So now I have to wait an extra week before I can even cancel this order. Vodacom promises next day delivery on the website, but 2 weeks of phoning over and over and over to have the change done, just to end up with nothing in the end, It's absolutely madness.