Vodacom & ram

Vodacom & ram - confirmations department If I could give this a 0 I would This has been the worst experience I’ve ever had. I ordered a laptop to do my work. At first it was a process and a half getting to even confirm my details to get my parcel and there was always some problem, I wrote in the website the delivery address, the confirmations department called me to release my parcel into transit but firstly to confirm the details once again and I told them the delivery address is wrong they need to change it. I then got the report from ram that is being delivered at the wrong address, I then reported that it is not the correct address, I changed it and got called again to correct this, as soon as I did that the guy from Vodacom told me he will ensure that it may be delivered yesterday if not yesterday definitely today- this was the biggest mistake from Vodacom, ram then said my parcel was being delivered today, I have been delayed in my work already a week, I then asked an agent if she knows the estimated time and she said it’s out for delivery today I asked her okay then what time, she then said I meant NOT out for delivery, I asked her why this is when it says on the app it is gonna be delivered today. She then said it was due to the address change, I told her it was a mistake from Vodacom’s side not mine, she then disconnected from me not being able to assist with something that has taken the longest time The confirmations department staff do not listen at all, I confirmed this via the website and twice after and it was still a different address, this has been the worst experience yet, I 100% will make sure that I never ever use Vodacom again. I spoke to ram and they said that the address change was ONLY approved today, but I was on a call with Vodacom yesterday and the man told me he sent an email to ram to approve it YESTERDAY. This has been the worst service ever, guaranteed I will never do this, there has been no communication, and either ram or Vodacom is lying about the approval

I told Vodacom I needed to get this sorted because I’m behind in work and they made as if i will get the parcel as soon as possible, ram app says today it will be delivered and then the agent says no not today??? Once again I cannot stress this enough I would rate 0/10 if I could. NEVER AGAIN