Vodacom do you realize Ram is giving poor service?

I wish Vodacom would use a beter courier service. This is not my 1st irritating and hair pulling encounter with Ram. Everytime we are forced to use them there are lies and excuses. I am waiting for my upgrade from vodacom which was out for delivery today. I was watching the tracking all day and no phone call from Ram. At 5pm I decide to phone Ram myself. The man that answered put me on hold to check where the driver's are. He proceeds to tell me the driver's are far away and it is knock off time for the driver's, please can they deliver in the morning by 8am which I then said it is fine but they better be on time as I need to to leave by 8am. At 17.46 a lady from Ram contacts me and says due to the business being closed the driver's could not deliver, can we set another time for tomorrow. Well I almost lost it, as this is a farm and we live on the farm and work on the farm. I asked her how on earth did they go from being far away to at our gate in minutes and I thought their knock off time was at 5pm.???? Now on Ram tracking it states unavailable business closed???? Are you guys being serious? The gate was opened and we were waiting. This courier company is a joke honestly. Have some respect and honesty for people and for the company you work for. You are creating a bad name and word of mouth travels. I hope something gets done about this very fast. And i wish people would just be honest dont make as if you where here to deliver if you were not. Honestly disappointed again and Vodacom needs to see this and offer better courier options for their customers. I am willing to pay to have the option to use a different courier company.