VODACOM DELIVERY - NO FOLLOW UP ON DETAIL GIVEN

Upgraded through Vodacom. Although Vodacom gave incorrect delivery and contact information, I immediately sent the correct information and received a query number #441939. I was booked off sick and when I followed up on Monday, was told that one of the parcels were returned due to the fact that Ram could not get hold of me, but the other parcel will be delivered on Tuesday. Vodacom advised they have not yet received the returned parcel and RAM consultant cannot advise why detail was not updated with received query #441939 and why one parcel was sent back but one could be delivered (received same day from Vodacom for delivery). It seems the returned parcel is missing in action as well