Vodacom and Ram

Vodacom is the most *********** company to get a contract upgraded. I ordered a phone in the 17th Feb the phone arrived on the 19th but the phone wasn't what I wanted. I called vodacom on the 18th and tried to cancel the phone. I returned the phone without opening it. Ram was going to cancel and return it. But surprisingly ram came back on the 23rd to give me the same phone even though I cancelled it. I called vodacom. And they still didn't cancel the contract. They are so *********** that they refused to cancel the phone.