SN
Snoxolo N

1 reviews | Active since Jun 2021

07 Nov 2023, 18:57

VERY VERY POOR SERVICE.🚮

Ram hand-to-hand delivery service provides an extremely disappointing and unsatisfactory experience. My delivery status remains unchanged with a stupid excuse "parcel not ready" logged on track my parcel. It's dumb to think I requested a service for something that wasn't ready to be collected. Despite giving clear instructions, the lack of efficiency and attention to detail from your end is truly disheartening, very very poor and unprofessional service delivery. I deeply regret not reviewing this appalling business before attempting to use their services. To anyone reading this, I strongly advise against considering Ram for your needs; otherwise, you will undoubtedly regret it.

COLLECTION ASSIGNED TO MBILI, VUMANI PETROS (JN52CSGP). Feedback after 3 days COLLECTION NOT COLLECTED: Postponed - Parcel Not Ready.

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Replies (5)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply08 Nov 2023, 07:19
Official
Good day Snoxolo,

Thank you for reaching out to Ram Hand to Hand Couriers.  I would personally like to apologize for the service you have received thus far, knowing how good and efficient we are as a courier company I am so disappointed that we have not yet collected the order and it is totally unacceptable, I will look into this collection today to see what might have gone wrong and ensure that it is resolved. 
SN
Snoxolo N's update10 Nov 2023, 05:37
Reviewer Update
Please clarify the reason for the two-days delay in my parcel delivery. I urgently require the package by 9:00 am today. If necessary, we may escalate the matter publicly if it ensures prompt resolution. This is a one-time request; timely delivery is crucial. Very disappointed
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Nov 2023, 09:46
Official
we will follow up on the order as delivery will be done today. 
SN
Snoxolo N's update10 Nov 2023, 19:22
Reviewer Update
Thank you the parcel was well received.🙏
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply13 Nov 2023, 08:38
Official
Good day Snoxolo,

We are glad your received your order successfully, we are again sorry for the delay and will always work hard to improve on the mistakes we make.