CS
Cathrine S
1 reviews | Active since Sept 2021
11 Oct 2024, 11:49
very very bad service and rude consultants.
The worst courier ever, i have been waiting for my parcel for the whole week, they keep calling to make arrangements and at the end they stop the driver from taking the parcel saying it has been out on delivery for a long time,they put lies on the tracking saying unavailable meanwhile its them who did not come, been trying to get hold of the manager with no luck. very very bad service and they are very rude.
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Ram Hand To Hand Couriers's replyOfficial
14 Oct 2024, 08:19Dear Cathrine Skhosana
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been successfully delivered
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply14 Oct 2024, 08:19
Official
Dear Cathrine Skhosana
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been successfully delivered
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.