Very very bad and unprofessional service from RAM COURIERS

This is now the second time they will not deliver my Rain package. The fist time the guys were so rude cause my proof of residence was on my phone so they made a big scene that it need to be printed.. so as we have no printer i asked my husband to print it at work.. spoke to a guy at the depot and i asked him will they be needing a copy of my id and his reply was no need they have to scan your original id card.. so today i had my proof of residence printed with my original id card..and these two arugant ***** told me that they said copy of my id and my proof of residence.. left without me getting my parcel.. sent emails called them and yet not one person can get back to me.. they are rude and unhelpful.. and just between you and me its just a sim that i already paid for in full...