Very poor service

Good afternoon I received an email this morning that our new 5G router will be delivered today. I have been trying to get hold of the RAM call-centre the whole day to inform them that it is not easy to get into our property, and they need to call when they get to the gate.I held onto the phone for hours, and also tried their online chat capability

Eventually @ around 16h00 I got hold of the service agent, only for them to inform me that the delivery guy have not got a phone and there is no way for them to contact him.

Absolutely ridiculous in the 20th Century!!!!!!!!!!!!!!!

The service agent did tell me that they will contact the warehouse in Pretoria who will definitely phone me. She also said that they will send us an SMS with status, She also said that they will inform us via SMS if the parcel will not be delivered today. Needless to say it is now after 17h00, and the parcel was not delivered, nor was any of the promises met. No Phone call No SMS No eMail ZIp, Nada, nothing.