AM
Ayanda M
1 reviews | Active since Dec 2025
30 Dec 2025, 11:22
Very poor delivery service
I am extremely disappointed with RAM’s service. I spent an entire day waiting for my delivery, only to be informed that delivery failed due to an “incorrect address.”
This is simply not true. My address is correct and was confirmed twice by RAM employees — once on 24 December and again on 29 December, when I was personally contacted to confirm delivery details. Despite this, the same excuse keeps being used.
If there was a genuine issue, it should be clearly explained instead of blaming the customer. I rearranged my day to be available for delivery, only for my time to be wasted.
This experience shows poor coordination and unreliable service. I would not recommend RAM based on this experience.
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
05 Jan 2026, 09:37Dear Ayanda
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been returned back to Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been returned back to Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply05 Jan 2026, 09:37
Official
Dear Ayanda
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been returned back to Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been returned back to Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,