VERY late delivery, and no "delivery attempt"

So this all started a week ago when Vodacom informed me that my package was delivered to RAM and being sorted in the Isando sorting facility. The next day I tracked it to Harrismith, and then everything stopped. For the next 5 days my package was in Harrismith and Every time I called customer service to inquire as to why there was no progress being made in the delivery of my package I was cut off. Yesterday (Monday morning) I got a message from ram saying my package was out for a delivery attempt, thus I was expecting it and kept my phone with me at all times and even spent most of my day outside so i could see the courier when he comes to deliver. No such thing happened. No phone call, no courier, no "attempt" was made whatsoever. I then proceeded to contact customer service this morning and was told that the driver did not even state why the delivery attempt was unsuccessful. They couldn't help me, so they sent my number to their Harrismith branch and told me to expect a call from them any minute now, that was almost 2 hours ago. Their Live Chat service on their site for customer support was the next thing I tried. A consultant answered my query online with something that took me a minute or so just to decipher as his spelling was beyond terrible... I gave him my waybill number and he just told me that they will try again Friday or next week, I then asked why only then and he didn't even answer. Ram Hand To Hand Couriers' service is beyond terrible, I can understand a delayed delivery up to four days but it has been an entire week and it was supposed to be here within 3 days. I'm not an impatient man but when it's already 4 days late and customer service doesn't even know what is going on it really irritates me. Terrible service