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AM
Andile M

1 reviews | Active since Mar 2020

09 Sept 2021, 13:07

VERY DISAPPOINTED

I sent my parcel through PAXI three weeks ago, it was transported using RAM Couriers. They open the parcel, ***** items from it then seal it again with a RAM tape. When following up with PAXI they will tell you they still waiting for the response from their courier company. But they know drivers that were involve in the whole picking and delivery of the parcel, what is taking them so long. Disappointing and annoying service. PAXI with a useless WhatsApp comms channel and poor client service, RAM on the other side must check if they are not trusting dishonest people with our parcels. I am so disappointed and I will never use them again.

0
Replies (4)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Sept 2021, 13:48
Official
Good day Andile.

Please provide to us the the waybill number of your parcel so that we can be able to check of how far your case is from being resolved.

We do apologise for the experience you had with the delivery of your parcel and the inconvenience caused in this regard.

Kind regard.
AM
Andile M's update13 Sept 2021, 11:37
Reviewer Update
Good day

Thank you for the response.

I would really appreciate your assistance.

My parcel number is the following;
D***

Thank you
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply13 Sept 2021, 12:41
Official
Escalated to hub management to contact you and the sender with feedback.

AM
Andile M's update21 Sept 2021, 15:03
Reviewer Update
AS I AM WRITING THIS REVIEW, I AM SO DELIGHTFUL WITH THE MANNER IN WHICH RAM COURIER HANDLE MY COMPLAINT. LAST WEEK EXPRESSED MY UNHAPPINESS WITH REGARDS TO THE ITEMS THAT GOT LOST IN THE PARCEL THAT I SENT TO DURBAN. THE RESPONDED TO THE COMPLAINT WITHIN A DAY, THEY FOLLOWED UP ON THOSE ITEMS PROMPTLY AND ENSURING THAT I AM UPDATED IN TERMS OF THE PROCESS OF RECOVERING THOSE ITEMS UNTIL THOSE ITEMS WERE FOUND. I AM HAPPY TO SAY I HAVE PARCEL WITH ME.

THANK YOU SO MUCH RAM COURIERS AND TEAM, ESPECIALLY DANIEL DAVID (DURBAN OPS) FOR ALL WONDERFUL EFFORTS. YOUR EXCELLENT CUSTOMER SERVICE AND ENSURING THAT THE CUSTOMER IS HAPPY AND SATISFIED. I AM HAPPY AND CONFIDENT TO SAY I WILL USE YOUR SERVICE AGAIN AND CAN RECOMMEND TO OTHERS.

KEEP UP WITH YOUR TOP AND EXCELLENT CUSTOMER SERVICE.

YOU’RE THE BEST!