Very bad service... unacceptable

I am disgusted with your service. I really hope you bother to answer me, as I see on Hellopeter you don't always bother. I had a vodacom deliver for 04/5/2023.... had arranged a 3rd party to collect. I gforgot to give a copy of my ID to the lady. BUT thisxwas not the problem, she phoned me to say RAM is by her with my parcel, because I work all day. But my accident I was around the corner so I told the lady to tell the driver to wait I am 2 minutes away. When I get there and I have my ID ready he then decides to tell me he can't find my parcel in the van... ???? Really what type of company are you. He then proceeds to tell me he thinks my parcel is with other van... (my problem is why would you have ne on your route for delivery BUT my parcel is not in your van ... something fishy I would say. But any how the driver says he will come back tomorrow (Friday 5/523) I said ok. So I decided to take time off to get my parcel. Then in the evening I get a call from ram saying they were out for delivery BUT I WAS NOT THERE.... WHAT NONSENS ARE THEY TALKING...I SPOKE TO THE DRIVER MYSELF..... In any case I waited the whole flippen day until 4pm.... I had to then leave to pick up my daughter.... 16:10 RAM DRIVER PHONES ME.... he is in my area now after I asked RAM to let the driver phone me during the day early and let me know what time I can expect him.... no response except that your driver then says too bad. I must now wait till MONDAY. WHAT IS WRONG WITH RAM COURIERS. CERY VERY BAD SERVICE. DO THINK I MUST NOW TAKE ANOTHER DAYS LEAVE... BULL.... I HOPE YOU PHONE ME AND SORT OUT YOUR PROBLEM ...