Very bad Service

Today is the 3rd day that my parcel was supposed to be delivered to me. I received and SMS that my parcel was out for delivery on friday the 14 August 2020 and today is the 18 August Tuesday. I keep on receiving that a SMS saying they could not deliver my parcel due to the business is closed now the want to charge me for delivery where this is not my fault . RAM can not charge us penalties that are not due to us in all honesty. I have been calling your offices using my own expenses now you want to charge me for your faults. Today spoke to a gentleman name Skumbuzo who assured me delivery will take place same as the lady from yesterday