IT
Irene T
1 reviews | Active since Aug 2025
05 Aug 2025, 15:30
Utterly dissapointing
disappointed/frustrated/really peeved. My parcel got handed over from DHL to RAM for delivery as a 3rd party service. Well.... RAM has had my parcel for a week now, and no delivery. Every day I call I'm told tomorrow.. by Friday I'm told next Monday.. then I'm asked to confirm delivery address.. how many times do I need to confirm the same details?? Not once has anyone tried to contact me, I have to call every day only to be told... tomorrow. I could have just as well used the regular post office, chances are good I would have had my parcel by now..
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Replies (3)
Ram Hand To Hand Couriers's replyOfficial
06 Aug 2025, 16:22Dear Irene
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for tomorrow and ensure you get it
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for tomorrow and ensure you get it
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply06 Aug 2025, 16:22
Official
Dear Irene
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for tomorrow and ensure you get it
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for tomorrow and ensure you get it
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
IT
Irene T's updateReviewer Update
08 Aug 2025, 15:37So early this morning I contacted RAM asking if I could send them a pin location to help with this delivery since phone signals in our rural town is sketchy. I was told their drivers dont use whatsapp.
only for later.. due to bad signal i see a missed call that never rang.. i tried to call the number back, text the number and whatsapp it, sent my pin location... only for a lady to tell me she will forward the pin to driver but another attempt will probably only be Monday now... that after we saw the ram vehicle pass our property mere minutes before.
1 i had a parcel delivered by fast way couriers... received parcel on first attempt no problem
2 fast way driver whatsapped me early the morning requesting a pin location that resulted in seamless delivery
3 why cant RAM provide the same experience and also utilize whatsapp to better their delivery service?
So now.. I have to wait through yet another weekend and go through this bs again on Monday. This is seriously the worst experience I've ever had with couriers. Not only was there issues on DHL side, but I hoped it would go smoother once RAM got the package, I was so badly mistaken. By Monday we will be in WEEK 4!! of a parcel that was supposed to have taken a week. I seriously feel like crying out of sheer frustration.
only for later.. due to bad signal i see a missed call that never rang.. i tried to call the number back, text the number and whatsapp it, sent my pin location... only for a lady to tell me she will forward the pin to driver but another attempt will probably only be Monday now... that after we saw the ram vehicle pass our property mere minutes before.
1 i had a parcel delivered by fast way couriers... received parcel on first attempt no problem
2 fast way driver whatsapped me early the morning requesting a pin location that resulted in seamless delivery
3 why cant RAM provide the same experience and also utilize whatsapp to better their delivery service?
So now.. I have to wait through yet another weekend and go through this bs again on Monday. This is seriously the worst experience I've ever had with couriers. Not only was there issues on DHL side, but I hoped it would go smoother once RAM got the package, I was so badly mistaken. By Monday we will be in WEEK 4!! of a parcel that was supposed to have taken a week. I seriously feel like crying out of sheer frustration.
IT
Irene T's update08 Aug 2025, 15:37
Reviewer Update
So early this morning I contacted RAM asking if I could send them a pin location to help with this delivery since phone signals in our rural town is sketchy. I was told their drivers dont use whatsapp.
only for later.. due to bad signal i see a missed call that never rang.. i tried to call the number back, text the number and whatsapp it, sent my pin location... only for a lady to tell me she will forward the pin to driver but another attempt will probably only be Monday now... that after we saw the ram vehicle pass our property mere minutes before.
1 i had a parcel delivered by fast way couriers... received parcel on first attempt no problem
2 fast way driver whatsapped me early the morning requesting a pin location that resulted in seamless delivery
3 why cant RAM provide the same experience and also utilize whatsapp to better their delivery service?
So now.. I have to wait through yet another weekend and go through this bs again on Monday. This is seriously the worst experience I've ever had with couriers. Not only was there issues on DHL side, but I hoped it would go smoother once RAM got the package, I was so badly mistaken. By Monday we will be in WEEK 4!! of a parcel that was supposed to have taken a week. I seriously feel like crying out of sheer frustration.
only for later.. due to bad signal i see a missed call that never rang.. i tried to call the number back, text the number and whatsapp it, sent my pin location... only for a lady to tell me she will forward the pin to driver but another attempt will probably only be Monday now... that after we saw the ram vehicle pass our property mere minutes before.
1 i had a parcel delivered by fast way couriers... received parcel on first attempt no problem
2 fast way driver whatsapped me early the morning requesting a pin location that resulted in seamless delivery
3 why cant RAM provide the same experience and also utilize whatsapp to better their delivery service?
So now.. I have to wait through yet another weekend and go through this bs again on Monday. This is seriously the worst experience I've ever had with couriers. Not only was there issues on DHL side, but I hoped it would go smoother once RAM got the package, I was so badly mistaken. By Monday we will be in WEEK 4!! of a parcel that was supposed to have taken a week. I seriously feel like crying out of sheer frustration.
Ram Hand To Hand Couriers's replyOfficial
12 Aug 2025, 08:34parcel has been delivered
Ram Hand To Hand Couriers's reply12 Aug 2025, 08:34
Official
parcel has been delivered