Utterly bad service

I ordered a SIM from Vodacom which was dispatched on Thursday to RAM which they were supposed to deliver on Friday.

I waited the whole of Friday just to get a notification that my address and cell number is wrong even though no one even tried to contact me on Friday.

On Monday I phoned RAM to find out what is going on, after telling them where I lived, they corrected my address and told me where I live. Seeing that we do live on a gravel road I assumed that the address they have is probably the one GPS picked up.

The operator told me that the driver has already left and that my package will only be delivered on Tuesday.

I have phoned the driver numerous times, and he told me that he was on his way.

The last time he phoned me, he told me that he was in Meyerton (which is not where I live, but is 10km from where I stay).

I told him the correct address and he told me that he knows exactly where it is, but that he will only deliver my package on Wednesday.

He told me that he has many other packages to deliver and that I just have to be patient and hat he will deliver it tomorrow even though I have specifically told him and the other operators at RAM how important that package is to me.

With the current Pandemic going on we are all working from home. The SIM I ordered from Vodacom is data which allows me to work online. My workplace is monitoring my work by going online to see how much time I work online.

With all the cuts we have to make it is no work no pay.

After not receiving my SIM yet again I do feel that RAM now owes me 4 days worth of Salary, because that is the cut that I will be getting after not being able to work for 4 days.

I highly recommend Vodacom using an alternative courier company in the future to ensure customer satisfaction.