Useless service and *********** courier

At 17.37 I received a call from Zanele to inform me that the courier had been to my address, however, as they needed "an access card, they couldn't enter". This is utter ******* as we do not have access cards but an intercom which is clearly marked. The drivers are Fundo and Thembiso. This parcel was extremely important and non delivery has created enormous problems for me. Zanele called me again to say that they were at my address at 17.09 but they hooted and didn't press the intercom. If this is procedure by RAM couriers to alert customers by hooting in front of a complex gate, and then lying about "access cards" these drivers should not be permitted to make deliveries of parcels that we as customers have paid for overnight delivery. I was waiting for this parcel all day and because of two arrogant individuals who took it upon themselves not to simply put a finger out the window, press a button on an intercom which will ring in my house instead of sitting in the vehicle and hooting when no one will hear them, I have to be content with the fact that my parcel was not delivered as it should have been and they get away with lying to the customer.