Useless customer service

<p>I needed to change the shipping address for an item that was being delivered and RAM told me I had to phone Samsung in order to get the shipping address changed as it was ordered through Samsung. I phoned Samsung and they said in a very exasperated tone that they have sent numerous emails to RAM telling them to allow the customers to change the shipping address with them and subsequently told me to tell RAM to change it.</p> <p> </p> <p>I phoned RAM back and the same lady answered the phone and still refused to let me change it saying she could find no information from Samsung to allow this. She said that she would have to cancel the order for delivery until this she got feedback from Samsung about letting customers change their shipping address OR I could leave it alone and allow the order to be shipped to the current address. All this was said in a very direspectful and condecending tone of voice that sounded extremely bored and irritated as if I had just interrupted her game of solitaire.</p>