YS
Yolande S
1 reviews | Active since Dec 2024
05 Dec 2024, 05:43
Useless couriers. I wish shops would stop using them
Useless company. They’ve been sitting on my parcel for six days now and they only need to move it from Jhb to Pta. But somehow the parcel still hasn’t managed to reach the destination hub 6 days after shipping. I’ve tried logging a query on their website but it just refused to allow the query saying the recaptcha is incorrect despite there being no recaptcha anywhere on the page.
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Replies (6)YS
Yolande S's updateReviewer Update
05 Dec 2024, 05:51And don’t tell me it’s because I changed the address because I’ve changed the postal code just now after noticing that it’s one digit off AFTER posting the review. That is despite the postal code being correct on my account at the shop. And the incorrect postal code is only a couple of suburbs away so the parcel should still have already reached the destination hub days ago.
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Yolande S's update05 Dec 2024, 05:51
Reviewer Update
And don’t tell me it’s because I changed the address because I’ve changed the postal code just now after noticing that it’s one digit off AFTER posting the review. That is despite the postal code being correct on my account at the shop. And the incorrect postal code is only a couple of suburbs away so the parcel should still have already reached the destination hub days ago.
Ram Hand To Hand Couriers's replyOfficial
05 Dec 2024, 09:03Good day
Unfortunately even though its one digit on the postal code it still counts as a change of address and puts the parcel on hold
We will need to wait for your service provider to approve the address change before we arrange delivery
We humbly apologise for the delay caused
Thank you
Ram Management
Unfortunately even though its one digit on the postal code it still counts as a change of address and puts the parcel on hold
We will need to wait for your service provider to approve the address change before we arrange delivery
We humbly apologise for the delay caused
Thank you
Ram Management
Ram Hand To Hand Couriers's reply05 Dec 2024, 09:03
Official
Good day
Unfortunately even though its one digit on the postal code it still counts as a change of address and puts the parcel on hold
We will need to wait for your service provider to approve the address change before we arrange delivery
We humbly apologise for the delay caused
Thank you
Ram Management
Unfortunately even though its one digit on the postal code it still counts as a change of address and puts the parcel on hold
We will need to wait for your service provider to approve the address change before we arrange delivery
We humbly apologise for the delay caused
Thank you
Ram Management
YS
Yolande S's updateReviewer Update
05 Dec 2024, 09:30And as I’ve said, I only made the change after I complained here this morning that the parcel still hasn’t reach the destination hub after six days. It doesn’t change the fact that you have sat on that parcel for six days with no progress. I understand that my change on the sixth day will add another day to the wait, but don’t use it as an excuse to explain away your lack of service delivery for the six days that came and went before I corrected your mistake! And it is your mistake - I have many completed orders from that store and in all cases the postal code was correct as captured on their system until this time when they made the regrettable choice to use RAM instead of their usual couriers - DPD, Dawnwing or Courier Guy, that the postal code suddenly changed! So why do you change the postal codes when the shop capture it on your system? I’m guessing to have an easy excuse to explain away your pathetic service!
YS
Yolande S's update05 Dec 2024, 09:30
Reviewer Update
And as I’ve said, I only made the change after I complained here this morning that the parcel still hasn’t reach the destination hub after six days. It doesn’t change the fact that you have sat on that parcel for six days with no progress. I understand that my change on the sixth day will add another day to the wait, but don’t use it as an excuse to explain away your lack of service delivery for the six days that came and went before I corrected your mistake! And it is your mistake - I have many completed orders from that store and in all cases the postal code was correct as captured on their system until this time when they made the regrettable choice to use RAM instead of their usual couriers - DPD, Dawnwing or Courier Guy, that the postal code suddenly changed! So why do you change the postal codes when the shop capture it on your system? I’m guessing to have an easy excuse to explain away your pathetic service!
YS
Yolande S's updateReviewer Update
05 Dec 2024, 09:33And you have no right to reveal full names in your reply! Change it immediately!
YS
Yolande S's update05 Dec 2024, 09:33
Reviewer Update
And you have no right to reveal full names in your reply! Change it immediately!
Ram Hand To Hand Couriers's replyOfficial
05 Dec 2024, 10:47We do humbly apologise for the delay
Ram Hand To Hand Couriers's reply05 Dec 2024, 10:47
Official
We do humbly apologise for the delay
YS
Yolande S's updateReviewer Update
09 Dec 2024, 08:47Okay, so it is now another four days later, making it 10 days waiting in total. Still no sign of my parcel. Just to compare - this parcel that was shipped using RAM early the morning of 29 November (order placed before Black Friday, but only shipped on Black Friday), has still not managed to make it to my doorstep from JHB to PTA.. In the meantime, a parcel ordered on Temu, placed late in the afternoon on Black Friday, has already been delivered by Buffalo Logistics. How is it that Buffalo can ship all the way from China in a week, but RAM can’t even manage to deliver a local parcel in 10 days? (Another comparison, a previous parcel from the same local shop that was shipped with Dawnwing, arrived within less than 48 hours. )
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Yolande S's update09 Dec 2024, 08:47
Reviewer Update
Okay, so it is now another four days later, making it 10 days waiting in total. Still no sign of my parcel. Just to compare - this parcel that was shipped using RAM early the morning of 29 November (order placed before Black Friday, but only shipped on Black Friday), has still not managed to make it to my doorstep from JHB to PTA.. In the meantime, a parcel ordered on Temu, placed late in the afternoon on Black Friday, has already been delivered by Buffalo Logistics. How is it that Buffalo can ship all the way from China in a week, but RAM can’t even manage to deliver a local parcel in 10 days? (Another comparison, a previous parcel from the same local shop that was shipped with Dawnwing, arrived within less than 48 hours. )