MM
Mase M
1 reviews | Active since Sept 2020
13 Jun 2024, 13:26
USELESS COURIER!!! THEY DON'T DELIVER!!!!! DISGUSTING SERVICE!!!!
They sent an sms confirming my parcel will be delivered yesterday 12/06/2024, I waited the whole day and no delivery came, no one even had the decency to communicate to let me know they will not deliver as scheduled. It's now day 2 of waiting and again no update or communication on my delivery from RAM. Highly disappointed, this is the worst courier company I have ever dealt with.
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Ram Hand To Hand Couriers's replyOfficial
18 Jun 2024, 09:24Dear Mase Moerane
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Your matter has been resolved
Thank you
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Your matter has been resolved
Thank you
Ram Hand To Hand Couriers's reply18 Jun 2024, 09:24
Official
Dear Mase Moerane
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Your matter has been resolved
Thank you
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Your matter has been resolved
Thank you