TG
Tim G
1 reviews | Active since Jul 2019
20 Apr 2022, 17:30
Useless courier company - terrible customer service
Absolutely ********** service. I had a bunch of failed delivery attempts, with the driver saying they contacted me when they didn't and they definitely did not come to my address, or our security at the complex would have called. I called in to query this TWICE and was hung up on by your "customer service". Absolutely shocking behaviour - useless bunch. I wish I could give less than 1 star.
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Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
21 Apr 2022, 08:26Good morning Tim.
We do apologize for the experience you had with the delivery of your parcel and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist and have your parcel delivered to you at the soonest possible time.
Kind regards.
We do apologize for the experience you had with the delivery of your parcel and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist and have your parcel delivered to you at the soonest possible time.
Kind regards.
Ram Hand To Hand Couriers's reply21 Apr 2022, 08:26
Official
Good morning Tim.
We do apologize for the experience you had with the delivery of your parcel and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist and have your parcel delivered to you at the soonest possible time.
Kind regards.
We do apologize for the experience you had with the delivery of your parcel and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist and have your parcel delivered to you at the soonest possible time.
Kind regards.
TG
Tim G's updateReviewer Update
21 Apr 2022, 11:18Hi RAM,
The tracking number is in a private reply.
You should really get your customer service staff some training in how to assist clients. I work in a client-facing sector of my industry and I would NEVER treat ANYONE who called in with the disrespect that your staff showed me. Sort your business out, this is literally the worst service I've ever received from any company, and reading your reviews online, it seems that many people agree with me. Utterly disgusted by your company.
The tracking number is in a private reply.
You should really get your customer service staff some training in how to assist clients. I work in a client-facing sector of my industry and I would NEVER treat ANYONE who called in with the disrespect that your staff showed me. Sort your business out, this is literally the worst service I've ever received from any company, and reading your reviews online, it seems that many people agree with me. Utterly disgusted by your company.
TG
Tim G's update21 Apr 2022, 11:18
Reviewer Update
Hi RAM,
The tracking number is in a private reply.
You should really get your customer service staff some training in how to assist clients. I work in a client-facing sector of my industry and I would NEVER treat ANYONE who called in with the disrespect that your staff showed me. Sort your business out, this is literally the worst service I've ever received from any company, and reading your reviews online, it seems that many people agree with me. Utterly disgusted by your company.
The tracking number is in a private reply.
You should really get your customer service staff some training in how to assist clients. I work in a client-facing sector of my industry and I would NEVER treat ANYONE who called in with the disrespect that your staff showed me. Sort your business out, this is literally the worst service I've ever received from any company, and reading your reviews online, it seems that many people agree with me. Utterly disgusted by your company.
Ram Hand To Hand Couriers's replyOfficial
21 Apr 2022, 13:11Hi Tim.
Thank you very much. I have just gotten off the phone with the courier who advised he was making delivery to you at that moment.
We will definitely look into the matter to ensure you have a better experience with deliveries and our personnel in future.
Kind regards.
Thank you very much. I have just gotten off the phone with the courier who advised he was making delivery to you at that moment.
We will definitely look into the matter to ensure you have a better experience with deliveries and our personnel in future.
Kind regards.
Ram Hand To Hand Couriers's reply21 Apr 2022, 13:11
Official
Hi Tim.
Thank you very much. I have just gotten off the phone with the courier who advised he was making delivery to you at that moment.
We will definitely look into the matter to ensure you have a better experience with deliveries and our personnel in future.
Kind regards.
Thank you very much. I have just gotten off the phone with the courier who advised he was making delivery to you at that moment.
We will definitely look into the matter to ensure you have a better experience with deliveries and our personnel in future.
Kind regards.
TG
Tim G's updateReviewer Update
21 Apr 2022, 13:18Good day,
The driver told me that my number was inputted incorrectly from your admin side - he said that it was missing the "+27", and only had "27". As the phone that they use doesn't allow them to edit the number, it means that they are not able to call clients. I would suggest that you send this out to all of your admin staff and make sure that they are inputting numbers in a format that makes it possible for the drivers to contact the client - this should solve a lot of your complaints, as it seems from your reviews that this is something that people have been complaining about for years, that could literally be solved in minutes now.
As for the hanging up of your support staff when people call in, unfortunately, that will just need to be a mass retraining of "If a client calls in, DON'T HANG UP THE PHONE" - seems simple enough to explain.
The driver told me that my number was inputted incorrectly from your admin side - he said that it was missing the "+27", and only had "27". As the phone that they use doesn't allow them to edit the number, it means that they are not able to call clients. I would suggest that you send this out to all of your admin staff and make sure that they are inputting numbers in a format that makes it possible for the drivers to contact the client - this should solve a lot of your complaints, as it seems from your reviews that this is something that people have been complaining about for years, that could literally be solved in minutes now.
As for the hanging up of your support staff when people call in, unfortunately, that will just need to be a mass retraining of "If a client calls in, DON'T HANG UP THE PHONE" - seems simple enough to explain.
TG
Tim G's update21 Apr 2022, 13:18
Reviewer Update
Good day,
The driver told me that my number was inputted incorrectly from your admin side - he said that it was missing the "+27", and only had "27". As the phone that they use doesn't allow them to edit the number, it means that they are not able to call clients. I would suggest that you send this out to all of your admin staff and make sure that they are inputting numbers in a format that makes it possible for the drivers to contact the client - this should solve a lot of your complaints, as it seems from your reviews that this is something that people have been complaining about for years, that could literally be solved in minutes now.
As for the hanging up of your support staff when people call in, unfortunately, that will just need to be a mass retraining of "If a client calls in, DON'T HANG UP THE PHONE" - seems simple enough to explain.
The driver told me that my number was inputted incorrectly from your admin side - he said that it was missing the "+27", and only had "27". As the phone that they use doesn't allow them to edit the number, it means that they are not able to call clients. I would suggest that you send this out to all of your admin staff and make sure that they are inputting numbers in a format that makes it possible for the drivers to contact the client - this should solve a lot of your complaints, as it seems from your reviews that this is something that people have been complaining about for years, that could literally be solved in minutes now.
As for the hanging up of your support staff when people call in, unfortunately, that will just need to be a mass retraining of "If a client calls in, DON'T HANG UP THE PHONE" - seems simple enough to explain.
Ram Hand To Hand Couriers's replyOfficial
21 Apr 2022, 13:44Good afternoon Tim.
Thank you very much for your feedback, we will look into the matter.
Kind regards
Thank you very much for your feedback, we will look into the matter.
Kind regards
Ram Hand To Hand Couriers's reply21 Apr 2022, 13:44
Official
Good afternoon Tim.
Thank you very much for your feedback, we will look into the matter.
Kind regards
Thank you very much for your feedback, we will look into the matter.
Kind regards