1 reviews | Active since Jun 2013
Useless courier
Been waiting for an online parcel 5 days now. Getting sms's that they will deliver but delivery never takes place. On 07.06.24 they phone twice to asked if someone is home and if they could deliver...waited the entire day, no delivery. Phoned Saturday as I wanted to collect myself, was told place is closed and I'll have to wait until Monday. Monday came, no deliver. Livid as I am I phoned on Tuesday again...I was told that it's an economy parcel and the driver ran out of time so only same day parcels are prioritized but the ensure me that parcel will be delivered today 11.06.24. Got home...not delivery. Now I can't even phone them because they're closed. They don't even bother to provide feedback, the client must always phone them. Surely you would think that if they could make deliver for 3 days they would prioritize your parcel with the same days, but no, you just have to wait.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
We have informed the courier to deliver your parcel timeously .
Thank you
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
We have informed the courier to deliver your parcel timeously .
Thank you