1 reviews | Active since Mar 2017
USELESS BAD SERVICE AND EMPTY PROMISES!!!!!
<p>We have placed online order with an company and paid the extra expenses to receive the goods within 2-3 working days.</p> <p>RAM employers does not contact you to inform you that the delivery will be between 08:00 and 17:00, even if you word untill 15:30.</p> <p>When you contact them to query about your parcel they are rude and keep on confirming the delivering time.</p> <p>But when you ask them an if you work only till 15:30 what then, THYE CANT ANSWER ME!!!</p> <p> </p> <p>This is the second time in two days this happend. </p> <p>We should have received the parcel last week Thursday and DUE to office close 15:30 and I have contact them to inform them, the delivery guy pitch 15:42.</p> <p> </p> <p>THE DRIVER AND CONSULTANT AT HEAD OFFICE PROMISED, I will receive parcel MONDAY MORNING.</p> <p> </p> <p>11:00 I've contact them quering AGAIN about my Parcel, the gentle men confirm AGAIN the delivery time of 08:00 and 17:00. I TOLD them AGAIN but we leave at 15:30, he confirm he will contact the delivery guy and phone me back</p> <p>BUT when I want to speak to Manager, AGAIN Promises that is not kept.</p> <p> </p> <p>13:03 STILL NO PHONE CALL OR DELIVERY.</p> <p> </p> <p>THEY ARE USELESS AND BAD SERVICES!!!!!!</p>
Good Day,
As per my e-mail sent, I would like to apologize for the none delivery that has been made to you.
Please could you supply me with your tracking reference number so that I may have this matter resolved and your parcel delivered to you.
Regards
Aldo Liebenberg
Customer Complaints manager
Good Day,
As per my e-mail sent, I would like to apologize for the none delivery that has been made to you.
Please could you supply me with your tracking reference number so that I may have this matter resolved and your parcel delivered to you.
Regards
Aldo Liebenberg
Customer Complaints manager
Good day
After all of this trouble, compliants and fights, I got my parcel 16:00 the afternoon.
RAM really need to bring some sort of system in to contact client before delivery is being made, to confirm the time they are available. This is the first couriers I knew now who don't confirm delivery, don't communicate wiht clients, don't give the policy on delivery time, only asume customers will only be available un till 17:00 the afternoon.
I have used all sort of courier companies and RAM is the worst when it came to treat custom farelly.
My problem is that Thursday I notify RAM early the day that i am leaving at 15:00 and office close. Nobody made that extra move to make sure that the parcel will be delivered in time.
And when the Driver and the consultant contact me, made promises and didn't keep with it.
All of this wont happend if RAM delivered the services they promised....
Good day
After all of this trouble, compliants and fights, I got my parcel 16:00 the afternoon.
RAM really need to bring some sort of system in to contact client before delivery is being made, to confirm the time they are available. This is the first couriers I knew now who don't confirm delivery, don't communicate wiht clients, don't give the policy on delivery time, only asume customers will only be available un till 17:00 the afternoon.
I have used all sort of courier companies and RAM is the worst when it came to treat custom farelly.
My problem is that Thursday I notify RAM early the day that i am leaving at 15:00 and office close. Nobody made that extra move to make sure that the parcel will be delivered in time.
And when the Driver and the consultant contact me, made promises and didn't keep with it.
All of this wont happend if RAM delivered the services they promised....