Useless and pathetic service

Useless service!! My parcels would've been delivered yesterday, and today I see that it is being prepared for the delivery route. This is not the first time, as the last time I was waiting for a delivery, I spoke to customer care and they told me that their drivers couldnt get hold of me. That is a lie as no one from them called me. Meanwhile you always see their vans on the road as if they are actually working, looks more to me that they are just driving around with your parcels. I will never buy from BASH (TFG) again, at least not online.