DR
Deone R

1 reviews | Active since Jul 2020

13 Jul 2020, 08:51

USELESS!!!

A package was meant to be delivered on Friday 10 July 2020, I waited all day for the package to arrive. at 16:45 I got a call from someone at Ram saying they can't find my address. I confirmed the address and the gentleman told me he would call me back. By 17:00 I had not heard back from RAM so I called them. I was told that they had the wrong address and the lady could not give me the address they had because she could not pronounce it. they assured me the package would be delivered on Monday 13 July 2020. On Monday at around 8:30 I got a call from RAM (I saved their number) but as soon as I answered it cut off. So I phoned them and waited 15 minutes for someone to answer, only to be told my package would only be delivered on Tuesday. Because I work and I can't be at their beck and call I asked for a delivery time. They can not guarantee an hour delivery slot so I have to sit and wait and hope that they follow through on their not so trust worthy word...

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DR
Deone R's update14 Jul 2020, 11:51
Reviewer Update
Following yesterdays message, I got a phone call from Vodacom who is sending the package assuring me that RAM would deliver the package between 10:00 - 12:00 on Tuesday 14 July 2020. Rams tracking app also has the following message from 13 July 2020 "kindly assist with dispatching this parcel for delivery tomorrow, client urgently needs his parcel.
At 11:45 on 14 July, I contact Ram because I had not heard from them nor had my parcel arrived. The gentleman I spoke to informed me that my parcel has not been dispatched yet again. he said he would call me back in 15 minutes. I'm not holding my breath.