Urgent: Parcel Delivered to Wrong Person – No Communication from RAM Couriers

On Saturday, 30 November 2025 at 19:37, I received a WhatsApp message from RAM Hand-to-Hand Couriers confirming they had received my parcel from Clicks SA. On 2 December 2025, I received another WhatsApp message stating my parcel was out for delivery. I waited at my delivery address (my workplace) until 17:00, but no one contacted me and no delivery was made. Today, when I tracked my order, it shows that my parcel was marked as delivered on 2 December 2025 at 11:35 AM and received by Rahma Abrahams. I do not know this person, and I was never contacted to confirm delivery or sign for the parcel. This is completely unacceptable. To make matters worse:

I called RAM’s customer service and waited over 20 minutes with no answer. I tried using their WhatsApp chat, but the chat kept closing while waiting for an available agent.

This is shocking and highly unprofessional. RAM failed to:

Deliver to the correct recipient. Communicate with me regarding delivery. Ensure proper verification before handing over my parcel. Provide any meaningful customer support.

I demand:

Immediate investigation and resolution. Confirmation of where my parcel is. Delivery to the correct address.

If this is not resolved urgently, I will escalate this matter further. Customers should not have to chase after their parcels or deal with such poor service.