Urgent Complaint Regarding Non-Delivery and Professional Negligence

To: Ram & Postweb Attn: Gavin (Manager) and Muriel Thooe Date: February 17, 2026

Subject: Urgent Complaint Regarding Non-Delivery and Professional Negligence

I am writing to express my absolute dissatisfaction with the handling of my shipment (Tracking ID: SHIP03-***3).

The parcel in question contains documents of the utmost importance, and it was a critical requirement that they reached their destination by the 11th of February. As of today, the 17th of February, the parcel has still not been delivered.

Key Issues: Failure to Meet Deadlines: The delivery is now six days overdue. This delay has caused significant complications given the time-sensitive nature of the documents.

Lack of Communication: Despite providing multiple alternative contact numbers to ensure I could be reached, I have received zero proactive updates or phone calls regarding the status of the parcel.

Poor Management: I have been in contact with Muriel Thooe and am aware of Gavin’s role as Manager. Frankly, the lack of accountability and the failure to resolve this issue reflects a complete lack of management skills and professional consideration.

Expected Resolution: I do not appreciate being treated with such indifference. At this stage, I require:

An immediate update on the exact location of my parcel and a guaranteed delivery time.

An explanation as to why my alternative contact details were ignored.

A formal apology for the poor service and the stress this negligence has caused.

I expect a response and a resolution by the end of business today.