URGENT Complaint Regarding Failed Delivery- Order Not Received

I am writing to formally raise a complaint regarding a failed delivery for an online order I placed with Mr Price Clothing. When I completed my purchase, I was informed that the parcel would be delivered by the 3rd October. I provided my office address for delivery and was available during working hours to receive it. However, I was shocked to learn- after failing to trace my parcel online and contacting the call center- that the parcel is being returned to tge warehouse. According to the Mr Price agent, there was no reason provided why the parcel is being returned to ghe warehouse. No one contacted me by phone, email, or SMS to confirm or attempt delivery. No delivery attempt was made to the office - no calls, no vists, no missed delivery notices. I ensured that all my contacts and address details were correct at the time of placing tge order.

I am extremely disappointed with the service from RAM Couriers, especially given the urgency of my order. I would have not placed the order online had I known the delivery would be so unreliable. A company of Price's size shoukd be working with partners that uphold a minimum standard of service. I am now left without the items I urgently needed, and the situation has caused unnecessary stress and inconvenience. I request the following 1. Immediate clarification of why no delivery was made or communication sent 2. Re-delivery of my parcel as a matter of urgency- not a return to sender. 3. Assurance that this complaint will be escalated to RAM and that action will be taken to prevent issues in the future.

I trust you will treat this matter with urgency it deserves I look forward to your prompt response and resolution. Sincerely, Dineo Bolani Order Number: *** Contact Number: ***