Urgent

Good day,

I am extremely disappointed with the service I have received regarding my order *** and I need this matter resolved today.

Yesterday, I contacted RAM Courier and was advised by one of their staff members that the delivery address was captured incorrectly. She confirmed that she corrected it and assured me that my parcel would be delivered today.

This morning at approximately 08:15, I called RAM Courier again and spoke to Nthabiseng, who also confirmed that my parcel would be delivered today. After receiving no delivery confirmation, I called again around 11:30.

I then spoke to Fayaaz who advised very abruptly and without properly listening to my query that my parcel would only be delivered on Monday. He repeatedly stated that the address was captured incorrectly by Steve Madden. Due to his attitude, I requested to speak to a team leader and was transferred to Vhulondo. Unfortunately this conversation was unhelpful and I was again informed that I will not receive my parcel today.

What makes this situation even more frustrating is that my order was packed by a store only 15 minutes away from me yet delivery has become a major issue due to incorrect address capturing.

This experience has been extremely disappointing. I strongly feel that customers should have the option to choose their preferred courier when shopping online.

I urgently request that this matter be escalated and that my parcel be delivered today as previously promised.

I look forward to your immediate assistance