Unsuccessful delivery, poor communication, false hope

I am writing to express my deep dissatisfaction with the service I received today from your delivery team, specifically regarding my parcel handled by RAM Industrial in Langlaagte.

At 13:45, I received an SMS notification stating that my parcel was out for delivery. However, by 15:59, I noticed the status had been updated to "unsuccessful delivery," allegedly because I did not answer my phone. This is simply untrue. I was home the entire day, with my phone on and readily available. No call was received, and no delivery attempt was made at my address.

Following this, I contacted your customer service line at 16:18, where I was assured by an agent that the driver would still deliver my parcel later in the day and would contact me shortly. Again, this did not happen. Instead, at 17:18, I received yet another "unsuccessful delivery" update—still with no missed call or delivery attempt.

This level of service is unacceptable, especially in a logistics business where transparency and reliability are critical. Not only was there a lack of communication, but I was also misled multiple times throughout the day. This experience falls far below the standard I expect, especially when compared to the seamless deliveries I received from other providers just yesterday.

I am now rescheduled for delivery tomorrow morning, but frankly, given today’s events, I have little confidence in that commitment being fulfilled.

I urge your team to investigate this matter thoroughly and ensure that the delivery is completed as promised—without further inconvenience or miscommunication.