FM
Frankie M

1 reviews | Active since Jun 2025

11 Jul 2025, 22:01

“Unsuccessful delivery”

Easily the worst courier experience, I absolutely DO NOT recommend. My parcel was out for delivery today, by midday it said my delivery was unsuccessful. I didn’t receive a call, sms and no deliver attempt was made in fact the only notification I received was that my parcel won’t be delivered until I fixed my address.

I spent the entire day doing and querying and it kept reverting back. Now it says they will attempt delivery again in 3 - 5 business days, I won’t even be around to receive this and I need it for work!

They have the absolute worst and *********** agents too, none of them could assist them and ALL their WhatsApp agents left me hanging. I had to chase Vodacom to fix this and they still didn’t deliver.

If you can avoid Ram couriers, please do!

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Replies (2)
FM
Frankie M's update11 Jul 2025, 22:55
Reviewer Update
Their site is horrible, their website is horrible, agents are even worse you won’t get any assistance or resolution from these people. It would’ve been better for me to just pick up my parcel at a Vodacom store directly. Just terrible service ALL AROUND!
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Jul 2025, 07:49
Official
Dear Frankie , 
 
 
 We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed. 
 Please accept our sincere apologies for the inconvenience and frustration this may have caused.

parcel has been delivered successfully

 
 We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 Once again we humbly apologize and appreciate your patience and understanding.
 
 Sincerely, 
 RAM Team.