1 reviews | Active since May 2018
Unsatisfied client
I have received a lot of my parcels through RAM courier service and it was my first time experiencing such a bad service.
I would like to complaint about the person who brought my parcel today , I had an extremely bad experience. His name is Stemmer,he is extremely rude and doesn't have respect for the next person. I perceive him as someone who is impatient with clients and he treated me like he was doing me a favour by delivering my parcel.
His code of conduct is not acceptable for private sector and a big company like Ram couriers, I work with clients myself and I do not tolerate disrespect and rudeness. In my opinion your customers are your employer because without my delivery he doesn't have work to do and a salary to take home.
Please teach him customer care and service delivery. We do not need people like him in this type of business and the service you are rendering. I understand that he doesn't deliver to me alone and has time frame /limit per client ,but that doesn't give him any right to be rude or disrespect the other person. I sent a complainttotheircomplaintdepartmentttill to date I didn't receive any feedback from them.
We sincerely apologize, this is unacceptable. We do not condone such poor service and behavior, we appreciate you bringing this to our attention.
Please provide us with the tracking number of your parcel so that this can be escalated to the respective hub manager to investigate the matter and have this resolved as soon as possible.
Thank you.
We sincerely apologize, this is unacceptable. We do not condone such poor service and behavior, we appreciate you bringing this to our attention.
Please provide us with the tracking number of your parcel so that this can be escalated to the respective hub manager to investigate the matter and have this resolved as soon as possible.
Thank you.
