Unreliable, *********

<p>I have been waiting for my parcel since Wednesday 17 may 2017. Everyday I get an sms stating that I will get my parcel delivered but I haven't received my parcel as yet. </p> <p>On Friday 19th May I called and I was told that delivery will be made before 5p.m I eventually called to find out what was wrong but I was told that the driver got delayed hence the delivery failed. I logged in to try and trace the parcel, and the comment was as follows "incoming call non delivery Phone rings no answer, William ratau redeliver on Monday" I'm failing to understand. The consultant claims that the driver got delayed but the comment claims that the driver called and I did not pick up. Unfortunately I was waiting for the driver's call the whole day, so there was no way I would have missed his/her call.</p> <p> </p> <p>On Monday 22 May I got an sms stating that there will be delivery. As I call during the day to find out about the process I was told that delivery will be made before 3. I called at 3 to find out why are they delaying and I was told that they cannot get hold of the driver but I must expect his call. I waited until 5, still no delivery. As I log in again to trace the parcel the comment was as follows " UNSUCCESSFUL DELIVERY IN PRETORIA-UNAVAILABLE HOME-CONTACT NOT AVAILABLE.</p> <p> </p> <p>Again I fail to understand why the driver does not call if the address is wrong. I had to wait for the parcel the whole day. I have other things to do as well but I had to sacrifice my Monday, waiting for the parcel that didn't even get to my house.</p> <p> </p> <p>This is so unprofessional and ********* of your staff members to lie about calling the customers.</p>