Unreliable, No Communication, Unable To Meet Commitment.

Initially I started using RAM since I had this issue with TCG and Ram used to be very efficient but my last few parcels have had issues, I booked a parcel with early delivery on thursday and it should have reached its destination by friday, I get an email from RAM on friday requesting the details of the contents which I responded too, ignoring the collection delay I would have expected it to be delivered on monday, but I get no reply from the representive who made contact on friday and the tracking shows the item is still in transit, Im very disappointed in RAM's service. It item was shipped to generate revenue and the deadline today's date, now I have to ship my parcel back at a loss of 2x courier charges. Very unreliable. If you cannot provide a service then update your site accordingly and if for some reason you cannot render the level of service there should be some sort of compensation which doesnt matter at this point but it doesnt make sense paying for next day delivery and getting normal road delivery.