Unreliable, Never use them

I was expecting a parcel on 23rd of feb, gave them a call to arrange time of delivery, they told me stories that didn't make sense, they then came to deliver while I was not home and returned with my parcel, got an sms requesting I make another arrangement, call them requesting it to be delivered in a certain date since I would be off from work, a day before the date I got a message that my parcel has been returned, I was so shocked I called the rude call Centre assistant, who kept me on hold for 10min and later hang up, next one told me it's returned there's nothing they can do...

My question was, why allow me to make certain date arrangement that you not gonna honor? Because the sender was desperate, they resend the parcel through them again, requested it is delivered before certain time, still waiting on them, I'm wondering if they'll ever deliver...

I will never get close to RAM, and will make sure everyone around me doesn't use them aswell,... Useless company ever.