Unreliable delivery driver

Extremely disappointed and frustrated with their service. I had a delivery for the 5th Dec, the driver wasn't able to make the drop off at my work and said he'll come to my house before 5 as he assured me he had another delivery on my road. I tried calling him multiple times and he refused to answer his phone. This is extremely inconvenient as I needed that parcel by this weekend at the latest. If this is how their delivery drivers treat customers then I seriously recommend using another courier company.