Unprofessionalism at RAM

I am truly dissatisfied by the unprofessionalism at RAM, I have been struggling to get my parcel from Supersonic to be delivered. The driver had said he will deliver on Saturday, but did not arrive,I then had to leave my license card with a stranger on Monday, but when the driver called to say He is coming to deliver, I told him I left my driver's license instead of my ID and he said he can't leave the parcel. I then called RAM in the morning around 10am to change my delivery address to my workplace,I was promised it will be delivered to the new address on 08/12/2020 (tomorrow), but at 16:45 I get an SMS to say parcel will be delivered to my old delivery address, I then called RAM again to find out how, I was told that my earlier call was void because I was supposed to call Supersonic so that they can give RAM authorisation to change address, therefore its impossible for the parcel to be delivered tomorrow. I have been waiting for this parcel since last Thursday and every day is a new reason not to get the parcel.