Unprofessional driver who left without notice.

I have gone through an extremely painful process of dealing with the Vodacom Upgrades team for the past few weeks. One holds on the line up to an hour and even after several complaints on Hellopeter not a thing has improved. They merely call you just to tick the box and continue to keep customers waiting for up to an hour, or more. The latest incident has been this morning when their courier company (RAM) called me at the office to come and collect my handset. When the driver arrived he called me and asked for my proof of address when I was only told to have my ID copy with me. Because Vodacom have amended my address to an incorrect address on the system, I had to search for a correct proof of address from the invoices they sent before.and when I got downstairs (possibly 15 minutes later), the driver had left. When I called the company (RAM), to locate the driver they told me to call Vodacom to get the tracking number. I called Vodacom and have now been holding on for 54 minutes:27 seconds. The driver could have called me, like he did when he arrived and before wasting my time to bother coming downstairs to collect my handset. Total low level of unprofessionalism.