AV
Arlene V
1 reviews | Active since Dec 2019
08 Feb 2024, 16:02
Unprofessional and rude
Extremely unsatisfied with this company. I spoke to their branch is Klerksdorp, and the lady was dismissive and not helpful at all. I asked why the online tracking service states the 8th of February 2024, if they are only going to deliver it on the 9th. Her answer was: "you did it to yourself". I did select another date, however I selected 8 Feb 2024. This is really unprofessional. I have proof where the online service states 8 February 2024. I took leave to be at home to receive the parcel, I'm so disappointed in RAM couriers. They usually provide good service, what is happening?!
Helpful (0)
Replies (4)0
Replies (4)AV
Arlene V's updateReviewer Update
13 Feb 2024, 21:07Good day RAM couriers, please don't reply privately. Let people see that you decided that the ticket should be closed without contacting me to receive proof of why I'm unhappy. I took screenshots, but unfortunately you can't be contacted via e-mail. This just confirms that you don't care about customer service at all.
AV
Arlene V's update13 Feb 2024, 21:07
Reviewer Update
Good day RAM couriers, please don't reply privately. Let people see that you decided that the ticket should be closed without contacting me to receive proof of why I'm unhappy. I took screenshots, but unfortunately you can't be contacted via e-mail. This just confirms that you don't care about customer service at all.
Ram Hand To Hand Couriers's replyOfficial
14 Feb 2024, 08:53Good day Arlene,
Kindly note the parcel was delivered based on the date the you selected which was on the 9th. On the 7th when we came for the delivery you logged onto the system to request delivery on the 9th which we did deliver on the 9th as per screenshots attached. We do deliver and offer quality service and this was not the first parcel we have delivered to you.
Kindly note the parcel was delivered based on the date the you selected which was on the 9th. On the 7th when we came for the delivery you logged onto the system to request delivery on the 9th which we did deliver on the 9th as per screenshots attached. We do deliver and offer quality service and this was not the first parcel we have delivered to you.
Ram Hand To Hand Couriers's reply14 Feb 2024, 08:53
Official
Good day Arlene,
Kindly note the parcel was delivered based on the date the you selected which was on the 9th. On the 7th when we came for the delivery you logged onto the system to request delivery on the 9th which we did deliver on the 9th as per screenshots attached. We do deliver and offer quality service and this was not the first parcel we have delivered to you.
Kindly note the parcel was delivered based on the date the you selected which was on the 9th. On the 7th when we came for the delivery you logged onto the system to request delivery on the 9th which we did deliver on the 9th as per screenshots attached. We do deliver and offer quality service and this was not the first parcel we have delivered to you.
AV
Arlene V's updateReviewer Update
14 Feb 2024, 09:25First of all, I said, that this was not the service I usually got. And I asked what happened. Second of all, I showed your driver on my phone, where the tracking online stated 8 FEBRUARY 2024. He apologised, I told him it was not his fault. The least you can do is take responsibility. I did change the date, I selected the 8th of February 2024, not the 9th, I took off from work to be at home to receive the parcel. You are welcome to speak to the driver as well, I physically showed him on my phone the date on the online tracking showed: "Delivery before or on 8 FEBRUARY 2024" He also didn't know why the dates differed.
My experience is still the same, after this, you didn't address the situation of the lady I spoke to, you didn't contact me personally to sort this out, even thought I tried, (your website kept saying it can' submit my message) before posting on Hello Peter, now you dismiss me completely? You didn't even ask what was the issue? You just decided.
No RAM Couriers, this is not the way. I'm not retracting my review. I understand the rest of the bad reviews now.
As mentioned previously, this was not always my experience with you, but after this, I'm shocked.
I will definitely report this to Forever New as well, I'm sure I won't be the first to complain.
Kind regards,
Arlene Viljoen
My experience is still the same, after this, you didn't address the situation of the lady I spoke to, you didn't contact me personally to sort this out, even thought I tried, (your website kept saying it can' submit my message) before posting on Hello Peter, now you dismiss me completely? You didn't even ask what was the issue? You just decided.
No RAM Couriers, this is not the way. I'm not retracting my review. I understand the rest of the bad reviews now.
As mentioned previously, this was not always my experience with you, but after this, I'm shocked.
I will definitely report this to Forever New as well, I'm sure I won't be the first to complain.
Kind regards,
Arlene Viljoen
AV
Arlene V's update14 Feb 2024, 09:25
Reviewer Update
First of all, I said, that this was not the service I usually got. And I asked what happened. Second of all, I showed your driver on my phone, where the tracking online stated 8 FEBRUARY 2024. He apologised, I told him it was not his fault. The least you can do is take responsibility. I did change the date, I selected the 8th of February 2024, not the 9th, I took off from work to be at home to receive the parcel. You are welcome to speak to the driver as well, I physically showed him on my phone the date on the online tracking showed: "Delivery before or on 8 FEBRUARY 2024" He also didn't know why the dates differed.
My experience is still the same, after this, you didn't address the situation of the lady I spoke to, you didn't contact me personally to sort this out, even thought I tried, (your website kept saying it can' submit my message) before posting on Hello Peter, now you dismiss me completely? You didn't even ask what was the issue? You just decided.
No RAM Couriers, this is not the way. I'm not retracting my review. I understand the rest of the bad reviews now.
As mentioned previously, this was not always my experience with you, but after this, I'm shocked.
I will definitely report this to Forever New as well, I'm sure I won't be the first to complain.
Kind regards,
Arlene Viljoen
My experience is still the same, after this, you didn't address the situation of the lady I spoke to, you didn't contact me personally to sort this out, even thought I tried, (your website kept saying it can' submit my message) before posting on Hello Peter, now you dismiss me completely? You didn't even ask what was the issue? You just decided.
No RAM Couriers, this is not the way. I'm not retracting my review. I understand the rest of the bad reviews now.
As mentioned previously, this was not always my experience with you, but after this, I'm shocked.
I will definitely report this to Forever New as well, I'm sure I won't be the first to complain.
Kind regards,
Arlene Viljoen
AV
Arlene V's updateReviewer Update
14 Feb 2024, 11:09Thank you for your message, I also don't dispute that I changed the date, at all. I know I requested a change of delivery date. My problem was that I selected 8 Feb 2024, when I checked online, it said: "Delivery on or before 8 Feb 2024", then when I phoned at the end of the day on 8 Feb 2024, the lady said delivery is only for 9 Feb 2024. That was my issue, the online tracking system stated one thing and your customer service in Kld stated another. She refused to acknowledge that and tried to shove me off to someone else. If she had acknowledged like the driver, that the dates differed, and given me an e-mail address to send information, I would have accepted it. Instead I was told "you did this to yourself". No, I didn't, I moved the date, it was not my fault there were 2 different dates on your system and on the online tracking system.
Thank you for looking into this, I appreciate it.
Thank you for looking into this, I appreciate it.
AV
Arlene V's update14 Feb 2024, 11:09
Reviewer Update
Thank you for your message, I also don't dispute that I changed the date, at all. I know I requested a change of delivery date. My problem was that I selected 8 Feb 2024, when I checked online, it said: "Delivery on or before 8 Feb 2024", then when I phoned at the end of the day on 8 Feb 2024, the lady said delivery is only for 9 Feb 2024. That was my issue, the online tracking system stated one thing and your customer service in Kld stated another. She refused to acknowledge that and tried to shove me off to someone else. If she had acknowledged like the driver, that the dates differed, and given me an e-mail address to send information, I would have accepted it. Instead I was told "you did this to yourself". No, I didn't, I moved the date, it was not my fault there were 2 different dates on your system and on the online tracking system.
Thank you for looking into this, I appreciate it.
Thank you for looking into this, I appreciate it.