DR
Devisha R
1 reviews | Active since Oct 2019
23 Jun 2020, 17:49
Unprofessional agent and driver behaviour
The driver and one staff member in the call centre had massive attitude as if they doing me a favour for a “premium price”. The driver called and instructed me that he will be collecting my parcel at a nearby garage as he could not find my address upon calling the centre call managed by an abrupt agent, she confirmed that he was in an outlying area and found that it would be more convenient to meet at garage during COVID-19
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
23 Jun 2020, 20:19Good day.
It is very disappointing to hear that you have received a unsatisfactory service from our employees. Please note that we do not tolerate such a behaviour through our service delivery.
Please provide to us the collection reference number or the tracking number of the parcel so that we can be able to investigate further into this phenomena.
We do apologise for the inconvenience caused by this event.
Kind regards.
It is very disappointing to hear that you have received a unsatisfactory service from our employees. Please note that we do not tolerate such a behaviour through our service delivery.
Please provide to us the collection reference number or the tracking number of the parcel so that we can be able to investigate further into this phenomena.
We do apologise for the inconvenience caused by this event.
Kind regards.
Ram Hand To Hand Couriers's reply23 Jun 2020, 20:19
Official
Good day.
It is very disappointing to hear that you have received a unsatisfactory service from our employees. Please note that we do not tolerate such a behaviour through our service delivery.
Please provide to us the collection reference number or the tracking number of the parcel so that we can be able to investigate further into this phenomena.
We do apologise for the inconvenience caused by this event.
Kind regards.
It is very disappointing to hear that you have received a unsatisfactory service from our employees. Please note that we do not tolerate such a behaviour through our service delivery.
Please provide to us the collection reference number or the tracking number of the parcel so that we can be able to investigate further into this phenomena.
We do apologise for the inconvenience caused by this event.
Kind regards.
Ram Hand To Hand Couriers's replyOfficial
24 Jun 2020, 10:10We do apologise for the experience you have had.
We have now escalated the matter to the Zeerust branch manager to investigate the incident. You will be contacted as soon as a resolution is established.
We have now escalated the matter to the Zeerust branch manager to investigate the incident. You will be contacted as soon as a resolution is established.
Ram Hand To Hand Couriers's reply24 Jun 2020, 10:10
Official
We do apologise for the experience you have had.
We have now escalated the matter to the Zeerust branch manager to investigate the incident. You will be contacted as soon as a resolution is established.
We have now escalated the matter to the Zeerust branch manager to investigate the incident. You will be contacted as soon as a resolution is established.