Unhappy delivery service

This is like the second time I am waiting on a parcel to be delivered with RAM and then you have to call asking where the driver is because 1) the driver doesn't know where I stay 2) Don't know how to get here and 3) 1 and 2 plus you have to provide directions to a person who isn't acquainted with the area. Dear owners/investors/managers/ or to whom this may concern, I cannot call every time I have a parcel that need to be delivered to give the drivers instructions. May I please request that you place drivers in areas they know or provide them with some sort of GPS or something. Kindly speak to your driver on *** that was supposed to have delivered today, the way he spoke to a customer is way too rude for my liking. Thank you.