Unhappy customer with Rain mobile and RAM couriers

Good day

I would like to voice out my dissatisfaction with Rain mobile and RAM courier service. My rain simcard is still not delivered. I purchased rain simcard on 25 April 2020 and paid for it. I noticed that the contact number provided was incorrect and I immediately sent emails to rain support and to *** email address and tried to call RAM on Wednesday, 29 April 2020 with no success. On Thursday, 30 April 2020 my call was eventually answered and I explained the situation to the guy who answered the phone and he took the correct number and put me on hold for 10 minutes. On his return he assured me that the controller was getting in touch with the courier driver, they will call and deliver the simcard, this was around 10 am in the morning.

At 11:02 I noticed that the tracking system was updated with the correct number even though I couldn't see the number. At 12:38 a new update on track you parcel was updated to say we couldn't get hold of the client. No one called me I had my phone with me all the time. I again called RAM courier and a lady answered after 20 minutes of holding and she connected me to the controller who promised to call me back in 5 minutes cause he was going to check where is the driver and he didn't call me back.

I again called back and a lady answered the phone and she could see in their system that I did call to correct the contact number, with the same story she asked me to hold the line so that she can call the operator to find out what was happening. I was on hold for 45 minutes until the call got cut off on its own and she never called me back. On 2 May 2020 at 8:03 the simcard was dispatched with the same incorrect number, I tried to call call and no one answered my call.

This morning I sent a follow-up email to Rain mobile and still no one has responded to my query. I called RAM courier twice and both gentleman promised to sort out the problem and call me back, at midday and no one has called me back.

It is clear that South Africa still has a long way to go with customer service. The main aim of rain is to get customers but do not know how to take care of them. RAM courier is worse after all those calls still nothing has been done to correct the contact number. Rain must just refund my money. I don't want to wait for 30 days for the refund as the money left my account on 25 April 2020

I am truly an unhappy customer.

I hope this would be sorted out

Lorna ***