Unhappy customer

Hopefully this is my last time I will ever use this courier.In the morning it says your parcel is out and will be received between 8 and 5 only to wait longer than that with zero communication.

The call centre is the worst,you will wait 20 minutes just for someone to assist you that never happen because they will keep moving you around the qué until you decide to drop the call.I was told the driver will call at past 4 and am still waiting till now.