UNHAPPY CLIENT

I have experienced the worst form of delivery services in my life from this company, the courier guys are *********** ,the ones from Isando, I have been awaiting my parcel for my parcel and they always putting on their track log that they did not get a hold of me whilst they never even called me, they state that they could not get access to my complex whilst ma n y deliveries are made and client are ringed when you get the complex.

The worst part is when you call the call centre agents and they assure you that they will escalate the case to management for the courier guys to return but nothing is done. I spoke to 5 agents: Felicia, Andile, Buhle(rude), Lauren, Nafisa and Mphumi, spoke to two managers: Marlin and Orkney, assuring me that they would make sure the parcel is delivered.

on the same day waiting for their delivery i even received a card delivery and the guy was let inside the complex, even Uber eats people are able to get into the premises.

Am truly disgusted by the RAM courier guys, their are the epitome of incompetency