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Pearl M
1 reviews | Active since Mar 2024
01 Aug 2024, 04:31
Undeserverd Business with Vodacom
You have kept my phone since 17/07/2024 and today it is 01/08/2024. How is this type of service acceptable? You are constantly dishonest about the reasons for the non-delivery. Attempts to have this resolved with your team have been fruitless. Vodacom themselves have expressed their frustration with your service, but they are still keeping you as a courier of choice. If this is not internal *******ion then I am baffled. Not even once have you given me a call to indicate when you will deliver and yet you have a 1000 excuses why you can't deliver. Learn from your esteemed colleagues in the industry, the likes of Courier Guy, etc.
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Pearl M's updateReviewer Update
01 Aug 2024, 04:45image.png 103.85 KBOver 4000 negative reviews, this explains it. South Africa has a lenient consumer base; how do we accept such mediocrity? These guys should be banned from doing business.
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Pearl M's update01 Aug 2024, 04:45
Reviewer Update
image.png 103.85 KBOver 4000 negative reviews, this explains it. South Africa has a lenient consumer base; how do we accept such mediocrity? These guys should be banned from doing business.
Ram Hand To Hand Couriers's replyOfficial
05 Aug 2024, 09:49 Dear Pearl Munthali
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please provide a waybill number so we can get your query resolved
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please provide a waybill number so we can get your query resolved
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply05 Aug 2024, 09:49
Official
Dear Pearl Munthali
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please provide a waybill number so we can get your query resolved
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please provide a waybill number so we can get your query resolved
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.