Undelivered parcel and no accountability

I am submitting this formal complaint regarding a missing parcel that I couriered using PAXI via PEP, which involved RAM as the logistics partner. The parcel contained two high-value human hair weaves with a combined value of R8600 (1x 24-inch straight and 1x 24-inch curly). Summary of the Issue: • I couriered the parcel using PAXI services. • I never received a collection PIN, and the parcel was never delivered to me. • PAXI has admitted in their system that the delivery to the PEP store was “short” and that one parcel was missing. • RAM claims the parcel was delivered in full to the PEP store. • Despite numerous attempts to resolve this, both companies are shifting blame and refusing to accept responsibility. • The value of the contents makes this a significant financial loss, and I am being denied fair resolution or compensation. Attempts to Resolve: • I have contacted PAXI customer service multiple times via email and phone with no resolution. • I have contacted RAM, and they insist the parcel was delivered. • I have attached the tracking information to support my case. Resolution I Am Seeking: • Reimbur*****t of R8600 for the lost items. • Accountability from either PAXI/PEP or RAM for the loss and failure to deliver the item as contracted. This situation reflects a breakdown in the duty of care owed to consumers and an unacceptable lack of accountability for a service I paid for in good faith.